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Results for “Account & Security”
What is QDizer Pro?
QDizer Pro is the paid QDizer subscription for professional business workflows.
How much does QDizer Pro cost?
AED 79 monthly or AED 790 annually.
Are Monthly and Annual plans different?
The core feature set is the same; billing frequency and price differ.
Are QDizer prices VAT-inclusive?
Where UAE VAT applies, standard subscription prices are displayed VAT-inclusive.
Why does QDizer ask for my billing address?
Billing location helps determine tax treatment and billing records.
Who processes my payment?
QDizer uses Stripe for subscription payment processing.
Does QDizer store my full card number?
Full card details are handled by the payment processor.
Does my subscription renew automatically?
Paid subscriptions normally renew automatically unless cancelled.
When will my card be charged?
Normally at initial subscription and each renewal.
How do I change from Monthly to Annual or Annual to Monthly?
Use Billing / Subscription and schedule the billing-cycle change.
Will changing my billing cycle charge me immediately?
The standard QDizer change is scheduled for renewal and scheduling itself does not charge you.
What happens to the period I already paid for?
You retain access through the end of the current paid period.
How do I know when a scheduled billing change will happen?
The Billing page displays the effective date.
Can I cancel a scheduled billing-cycle change?
Yes, where the option is available, while keeping the current subscription.
How do I cancel my subscription?
Use Cancel at period end from Billing / Subscription.
Can I resume after cancelling?
If your paid period has not ended, QDizer may allow resume.
What happens if my payment fails?
The account may become Past Due and payment may be retried.
How do I change my payment method?
Use Manage payment method from Billing / Subscription.
Where can I see my billing history?
Successful subscription payments appear in Billing History.
Can I get a refund?
Payments are generally non-refundable after the paid period begins, subject to law and billing errors.
I do not recognize a charge. What should I do?
Open guided billing support and provide invoice details, never full card details.
How do I create a quotation?
Create a quotation from the Quotations area using an existing or new client.
Can I download a quotation as PDF?
Supported quotation templates can be generated as branded PDF documents.
Can I send a quotation through WhatsApp?
QDizer supports WhatsApp-first quotation sharing workflows.
Are customer invoices the same as QDizer subscription invoices?
No. Customer invoices are your business documents; subscription invoices relate to QDizer billing.
Can QDizer calculate VAT on my business documents?
QDizer provides VAT-related configuration, but your business remains responsible for correctness.
How do I add a client?
Use the Clients area to create a client record.
What are Services in QDizer?
Services are reusable products, tasks, or service items used in documents.
Where do I update my company details?
Use Company Settings → Company Profile.
What should I do if I think my account was compromised?
Report it through Account & Security and protect your credentials immediately.
What is QDizer AI?
QDizer AI answers product questions from approved QDizer help content.
Can QDizer AI see my account?
It may receive limited, non-sensitive account context when account-aware assistance is enabled.
Can QDizer AI change my subscription automatically?
Phase 1 assistance is read-only for billing and account-sensitive actions.
How do I contact QDizer Support?
Open Help & Support and use Guided Help before submitting a ticket.
Why do I see questions before the support form?
Guided Support tries to resolve common issues before a human ticket is needed.
What information is sent with my support ticket?
The ticket may include your category, description, safe account context, page context, and help steps already attempted.
The page is not loading. What should I do?
Refresh once, then use Technical Problem guided support if it continues.
My payment succeeded but my subscription has not updated yet.
A short synchronization delay can occasionally occur after payment confirmation.
My billing page and payment provider show different information.
Do not repeat billing actions; contact Support for reconciliation.
How do I enable two-factor authentication step by step?
Enable an authenticator app from Account Security, confirm a 6-digit code, and save your recovery codes.
What if I lose access to my authenticator app?
Use one of your saved one-time recovery codes to complete sign-in.
What does trust this device for 30 days mean?
A successfully verified private device can skip repeated authenticator codes for up to 30 days.
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