1. Information We Process
QDizer may process account profile information, company details, clients and services, quotations and invoices, billing records, billing address and tax data, support tickets, attachments, AI Assistant questions and answers, and technical or security logs needed to operate the service.
2. Why We Process Information
Information is processed to provide and secure QDizer, maintain accounts, generate business documents, process subscriptions, calculate or record applicable taxes, answer support questions, investigate problems, improve product quality, and meet applicable legal obligations.
3. Payment Processing
Stripe may process payment-card and billing information used for subscription payments. QDizer should not store full card numbers or CVC codes. QDizer may store payment outcomes and identifiers such as customer, subscription, invoice, transaction, and payment references.
4. QDizer AI
When you use QDizer AI, your question, approved QDizer knowledge, and limited safe account context may be processed to generate an answer. Do not submit passwords, secret keys, full card details, two-factor secrets, or unnecessary sensitive information. AI conversations may be retained where reasonably needed for support, security, and product-quality purposes.
5. Support and Diagnostics
Support requests may include your category, description, page context, safe browser or device context, prior self-service steps, AI answer shown, related help articles, and attachments you choose to provide. Authorized support personnel may review this information.
6. Service Providers
QDizer may use service providers for hosting, email, analytics, payment processing, security, and AI functionality. Providers receive information only as reasonably necessary for the applicable service and subject to relevant contractual or legal controls.
7. Data Retention
QDizer retains information for as long as reasonably needed to provide the service, maintain business and security records, resolve disputes, comply with legal obligations, and support legitimate operational needs. Retention periods may vary by data category.
8. Security
QDizer uses technical and organizational safeguards appropriate to the service. No system can guarantee absolute security, and users are responsible for protecting their credentials and devices.
9. International Processing
Some service providers may process data outside the country where you are located. QDizer will use appropriate safeguards where required by applicable law.
10. Your Privacy Rights
Depending on applicable law, you may have rights to request access, correction, restriction, objection, deletion, or other actions relating to personal data. Requests may be submitted through QDizer Support or the privacy contact made available by QDizer.
11. No Sale for Advertising
QDizer does not use support conversations or AI support interactions as a means to sell personal data for third-party targeted advertising.
12. Contact and Legal Review
Privacy requests may be submitted through QDizer Support at support@qdizer.com. Final controller identity, registered address, cross-border wording, retention schedule, and jurisdiction-specific notices remain subject to final legal review before production.
Legal operator details and jurisdiction-specific clauses remain subject to final UAE legal review before production.